Refund policy

We offer a generous 30-day return window. Our return window consists of a standard 30-day return period plus a 5-day grace period. If you are not satisfied with your order simply return it to us within 30 calendar days of receipt and we will gladly accept it for a refund or exchange. There is no restocking fee for products received within 30 days of the original delivery date. To return an item, simply send an email to support@outdoordonkey.com with the order number and reason for the return. We will reply with return instructions and an RMA number. You will be responsible for return shipping. We suggest using a shipping service with a tracking number. We will process your return or exchange within 5 days of receipt (Monday thru Friday). Please allow for 3 to 5 business days for the refund to appear on your statement. Please note that the initial shipping fee (original cost of shipping the order to you) will not be refunded. Returned items that show signs of use or items delivered to us between 31 and 35 days of the original order delivery date will be subjected to a 20% restocking fee. Returns received after 35 days (after the grace period ends) of the original order delivery date will not be accepted.

DOMESTIC RETURNS AND EXCHANGES

Please note that domestic customers are responsible for the cost of shipping returned items to us. We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier. 

INTERNATIONAL RETURNS AND EXCHANGES

Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned items to us. We recommend that all returns be sent via a traceable carrier such as UPS, FEDEX, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier.