We accept PayPal and all major credit cards (Visa, MasterCard, American Express, and Discover) through our payment provider.
Should you encounter any issues at checkout, please contact us at firstname.lastname@example.org
Upon placing your order, you will receive a confirmation email at the email address you provide at checkout. You will be updated via email every time the status of your order changes. We provide same-day shipment of in stock items if the order is received prior to 4 pm central time. We will make every effort to accurately estimate the time-to-ship within the item description, but if you have specific questions regarding the delivery timeline of an item, please contact us at email@example.com.
We reserve the right to refuse any order at any time and for any reason, including but not limited to: (a) the availability of the products, and (b) if the products are incorrectly described or priced on the webpage. In the event that your order is canceled or refused, you will receive an email from us letting you know. Additionally, if your order is refused or canceled following payment, we will reimburse you for the full amount paid.
SHIPPING AND DELIVERY
All orders are shipped from Minneapolis, Minnesota. Most in-stock items will process and ship the same day, with the approximate delivery time being an additional 3-5 business days after shipment. Orders placed after 1:00 pm on Friday will be shipped the next business day.
We ship most orders via USPS, with tracking information. For USPS first class packages, please allow 5 business days. For orders being shipped to Canada, please allow up to 12 business days. We recommend that during busy shipping times, such as winter holidays, you allow an extra week for delivery. International orders are shipped via UPS or DHL.
We offer a generous 30-day return window. Our return window consists of a standard 30-day return period plus a 5-day grace period. If you are not satisfied with your order simply return it to us within 30 calendar days of receipt and we will gladly accept it for a refund or exchange. There is no restocking fee for products received within 30 days of the original delivery date. To return an item, simply send an email to firstname.lastname@example.org with the order number and reason for the return. We will reply with return instructions and an RMA number. You will be responsible for return shipping. We suggest using a shipping service with a tracking number. We will process your return or exchange within 5 days of receipt (Monday thru Friday). Please allow for 3 to 5 business days for the refund to appear on your statement. Please note that the initial shipping fee (original cost of shipping the order to you) will not be refunded. Returned items that show signs of use or items delivered to us between 31 and 35 days of the original order delivery date will be subjected to a 20% restocking fee. Returns received after 35 days (after the grace period ends) of the original order delivery date will not be accepted.
DOMESTIC RETURNS AND EXCHANGES
Please note that domestic customers are responsible for the cost of shipping returned items to us. We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier.
INTERNATIONAL RETURNS AND EXCHANGES
Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned items to us. We recommend that all returns be sent via a traceable carrier such as UPS, FEDEX, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier.